As a client of Riv Hub, you have the right to:

  • have access to quality services on the basis of your needs and our available resources
  • work in partnership with us to develop, implement and monitor a service tailored to meet your needs
  • be treated with respect and dignity in all aspects of service provision
  • be protected and live in an environment which is free and safe from abuse, neglect and/or exploitation
  • decide whether or not you take part in research or training activities
  • have access to a qualified interpreter
  • have access to an advocate represent you
  • have all the information we collect about you stored securely and confidentially
  • make a complaint if you are not satisfied with the services you receive without fear of retribution or loss of access to services

You are responsible for:

  • inform Riv Hub about how you wish the therapy services to be delivered to meet your needs
  • treat your clinician with courtesy and respect
  • talk to Riv Hub if you have any concerns about the therapy services being provided
  • give Riv Hub a minimum of 24 hours’ notice if you cannot make a scheduled appointment; and if the notice is not provided by then, Riv Hub’s cancellation policy will apply
  • give Riv Hub the required notice if you need to end the Service Agreement
  • let Riv Hub know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a participant in the NDIS.
  • Provide a minimum 2 weeks notice for review reports.