As a client of Riv Hub, you have the right to:
- have access to quality services on the basis of your needs and our available resources
- work in partnership with us to develop, implement and monitor a service tailored to meet your needs
- be treated with respect and dignity in all aspects of service provision
- be protected and live in an environment which is free and safe from abuse, neglect and/or exploitation
- decide whether or not you take part in research or training activities
- have access to a qualified interpreter
- have access to an advocate represent you
- have all the information we collect about you stored securely and confidentially
- make a complaint if you are not satisfied with the services you receive without fear of retribution or loss of access to services
You are responsible for:
- inform Riv Hub about how you wish the therapy services to be delivered to meet your needs
- treat your clinician with courtesy and respect
- talk to Riv Hub if you have any concerns about the therapy services being provided
- give Riv Hub a minimum of 24 hours’ notice if you cannot make a scheduled appointment; and if the notice is not provided by then, Riv Hub’s cancellation policy will apply
- give Riv Hub the required notice if you need to end the Service Agreement
- let Riv Hub know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a participant in the NDIS.
- Provide a minimum 2 weeks notice for review reports.
1300 809 856 | admin@rivhub.com.au