Your Rights and Responsibilities – NDIS

As a client of Riv Hub, you have the right to:

have access to quality services on the basis of your needs and our available resources

work in partnership with us to develop, implement and monitor a service tailored to meet your needs

be treated with respect and dignity in all aspects of service provision

be protected and live in an environment which is free and safe from abuse, neglect and/or exploitation

decide whether or not you take part in research or training activities

have access to a qualified interpreter

have access to an advocate represent you

have all the information we collect about you stored securely and confidentially

make a complaint if you are not satisfied with the services you receive without fear of retribution or loss of access to services

You are responsible for:

inform Riv Hub about how you wish the therapy services to be delivered to meet your needs

treat your clinician with courtesy and respect

talk to Riv Hub if you have any concerns about the therapy services being provided

give Riv Hub a minimum of 24 hours’ notice if you cannot make a scheduled appointment; and if the notice is not provided by then, Riv Hub’s cancellation policy will apply

give Riv Hub the required notice if you need to end the Service Agreement

let Riv Hub know immediately if your NDIS plan is suspended or replaced by a new NDIS plan or you stop being a participant in the NDIS.

Provide a minimum 2 weeks notice for review reports.