What a crazy time it has been! As most will be aware by now, we had to make a lot of changes, quickly, because of the COVID 19 restrictions. We are making a plan to return to normal operations (or a new normal). This plan may change over time, however, we will endeavour to keep you updated as best we can.
Fees: For clients eligible for a medicare rebate, these sessions have been bulk billed because of restrictions initially placed by the government. From June 1st, 2020, we will revert to our usual billing practices and be ceasing Bulk Billing. If you have any concerns about this, please contact us. Cancellation fees will also begin to be enforced again in line with the current policies.
Fee Review: Our annual fee increase will occur on the 1st July 2020. Many clients will see no change to their fees. New fees can be found HERE
Telehealth: We will continue to offer Telehealth services as a permanent addition to our clinic.
Clinic Session: We are hoping to be back in the clinic full time from the beginning of Term 3 (21st July 2020). This may vary dependent on us being able to access rooms, schools returning full time, hygiene requirements. Once we return to the clinic, we will ask anyone with any cold or flu symptoms to please either reschedule or use telehealth instead. Anyone who presents to the clinic with symptoms will have their appointment rescheduled and a cancellation fee will apply.
Should you have any questions or would like to discuss the changes, please feel free to contact us on 02 5963 2621.