As you know, the health of our clients, our team and the community are first and foremost our focus, both mental AND physical as we know these to be closely linked. With the cold and flu season drawing closer and with COVID-19 occurring we wanted to update you on the impacts to your sessions and the practice.
What are we doing about COVID-19 and to prevent colds and flus in general?
As per the requirements from the Department of Health, all team members who have been to China, Iran or the Republic of Korea are excluded from returning to work for 14 days from the date they left that country. This is also the case for team members who have been in contact with a confirmed case or who are having pre-cautionary testing (please note that at this time, we have NO team members in any of the above categories). Generally, any team member who is feeling unwell or showing signs or symptoms of being unwell, will remain at home.
What can you do?
We request you follow the guidelines and recommendations set by the Department of Health and self-exclude if you have been to any of the countries with exclusion periods or have been in contact with someone with confirmed or suspected COVID-19. We also ask that you not attend the practice when you are unwell regardless of whether you think this may be COVID-19 or a cold or flu.
Please make sure you are practicing excellent hygiene as hand washing and containment of bodily fluids continue to be the best defence against the spread of cold, flus and COVID-19.
While Riv Hub does have (and enforce) our cancellation policy, if you cancel outside of the 48 hour period or cancel due to sickness, there will be no fee charged. We do however, request you provide us with as much notice as possible as we have a lengthy list of people waiting for appointments.
If you do wish to keep your appointment and would like to instead complete a video session with your clinician, please feel free to contact the practice and we will be more than happy to arrange this for you. Please provide at least 24 hours notice for this where possible so we can set up the online session. At this time, there are no Medicare rebates for online sessions (unless you have an approved telehealth referral), however should this change, we will notify you. NDIS sessions are available via telehealth.
Please note assessments such as the WISCV and Autism assessments need to be conducted in person and may need to be rescheduled where appropriate.
We will continue to keep you updated if there are any changes or concerns, however if you have any difficulties at all, please do not hesitate to contact us on 02 5963 2621.