When appointments are booked, we reserve the whole hour especially for you, therefore the following cancellation policy is in place.
We require 48 hours notice to reschedule or cancel a session without occurring any extra fees. This policy is in place to allow us to offer the allocated time to another client who may be on cancellation or waiting list for an appointment.
A fee of 50% of the full session cost will be charged for non-attendance or less than 24 hours cancellation of a session.
You may call our office at any time, even after hours, as we do have an answering service that allows you to leave a message. We will return your call as soon as possible.
We understand that sometimes you may be unable to keep an appointment because of a sudden illness or an unexpected personal emergency. If this happens to you, please contact us as soon as possible to explain the situation.